Frequently Asked Questions
Welcome to our frequently asked questions page! We’ve put together answers to some of the most common questions about our hotels, The Wesley Bar & Kitchen, and our sustainability efforts. Whether you're staying with us at Euston or Camden Town, or just stopping by for a meal or drinks, we want to make your experience as smooth as possible. If you don’t find what you need here, just reach out—we’re always happy to help!
Bedroom Reservations
My plans changed, can I cancel my room?
Flexible Rate: If you booked with a flexible rate, you can cancel your reservation free of charge if done before 10 AM on the day prior to your arrival.
Non-Refundable Rate: If you booked a non-refundable rate, full charges will apply in case of cancellation or no-show.
Who do I contact to cancel my room?
A room cancellation must be done through the same method as your original booking. To cancel a booking made via our website, go to the booking page (click on "Book Now"), then select My Bookings in the top right corner. Enter your booking confirmation number and the email used during the booking.
Can I change or modify my reservation after booking?
Yes, you can amend your booking up to 10 AM on the day before your arrival. To modify your reservation, go to the booking page on our website (click on "Book Now"), then choose My Bookings in the top right corner and enter your booking confirmation number and email address.
What should I do if I can’t find availability for my preferred dates?
Please contact us directly at reservations@thewesley.co.uk or call +44 (0) 207 691 8512 for assistance.
Can I book a room for someone else?
Yes, you can book a room for someone else. Simply provide their name in the notes section when making the reservation, if it differs from the name on the booking. Payment will be processed upon arrival.
Can I book and pay for someone else?
Yes, you can book and pay for someone else. Please contact reservations@thewesley.co.uk to arrange payment.
Do you offer group reservations?
Yes, we offer group reservations. Please contact reservations@thewesley.co.uk for further details.
I booked a non-refundable rate but my card has not been charged yet. When will I be charged?
We prefer to take payment directly from the guest upon arrival. The card will only be charged in case of cancellation or no-show.
Travelling to The Wesley Euston
The Closest Tube/Train Stations
Euston Square Tube Station - approx. 2 minutes walk London Underground - served by the Circle, Metropolitan & Hammersmith & City Lines
Euston Railway and Tube Station - approx. 3 minutes walk National Rail London Overground - served by the Watford DC Line London Underground - served by the Northern & Victoria Lines
Warren Street Tube Station - approx. 5 minutes walk London Underground - served by the Northern & Victoria Lines
Kings Cross St Pancras Tube Station - approx. 15 minutes walk London Underground - served by the Circle, Hammersmith & City, Metropolitan, Northern, Piccadilly & Victoria Lines
St Pancras Railway Station - approx. 15 minutes walk Eurostar National Rail
Oxford Circus Tube Station - approx. 24 minutes walk London Underground - served by the Bakerloo, Central & Victoria Lines
The Closest Carpark
Please note that parking restrictions are in place on the local roads from Monday to Friday, between 08:30 AM and 6:30 PM.
We recommend using the George Mews carpark approx. a 3-minute walk from our Euston hotel.
For more information please click HERE!
The Closest Airports
City Airport - 10 miles, approx. 45 minutes via tube
Heathrow - 17 miles, approx. 50 minutes via tube
The Closest Electric Vehicle Charging Points
Euston Road Charging Station approx. 5 minutes walk
Location: Euston Road, NW1 2SA
Features: Fast chargers
Torrington Place Charging Station approx. 12 minutes walk
Location: Torrington Place, WC1E 7HJ
Features: Fast chargers
Tavistock Square Charging Station approx. 15 minutes walk
Location: Tavistock Square, WC1H 9EU
Features: Fast chargers
The Wesley Euston – Property Information
Closest way to Euston Station
Exit the building, turn right, then left, and take the first right for the fastest route.
Is parking available?
We do not have private parking. If the nearby public car park is full, please check your parking app for alternative options.
Can I leave my luggage after check-out?
Yes, we offer luggage storage after check-out; however, we do not provide overnight storage.
Can I check in early or check out late?
Early check-in and late check-out are subject to availability and charged at £10 per hour.
Where is the 24/7 Fitness Centre located ?
The gym is located on the -1 floor, near the conference room Marylebone.
Is room service available?
Yes, you can order room service easily via The Wesley App. For assistance, contact reception. Download The Wesley App for a seamless experience.
Are the main doors locked at night?
Yes, the main doors lock at midnight. Guests can use their room key to access the building via the side panel. If you lose your key, reception is available 24/7 to assist.
Can I book a taxi?
Yes, you can book a taxi through The Wesley App for a seamless experience. We recommend booking in advance, as last-minute requests may have a 15–20 minute wait time. Download The Wesley App to make your booking quickly and conveniently.
Best way to reach the hotel from Euston Station?
For the fastest route, use the back entrance of the station rather than the main road.
The Wesley Bar & Kitchen
Do I need to book a table in advance?
While walk-ins are welcome, we recommend booking in advance to guarantee availability. Reservations can be made by calling +44 (0) 207 691 8588 or online via our website.
Can I host a private dining event at The Wesley Bar & Kitchen?
Yes, we offer private dining options, along with various meeting and event spaces suitable for special occasions. For enquiries, please contact us at +44 (0) 207 380 0001 or email mesales@thewesley.co.uk.
What are your opening hours?
Breakfast
Monday - Friday: 7:00 A.M - 10:00 A.M
Saturday - Sunday: 7:30 A.M - 10:30 A.M
Restaurant
Tuesday - Friday: 12:00 P.M - 09:00 P.M
Saturday - Sunday: Closed
Bar
Monday - Friday: 12:00 P.M - 10:00 P.M
Saturday - Sunday: 7:30 A.M - 3:00 P.M
Do you offer vegetarian or vegan options?
Yes, our menu includes a variety of vegetarian and vegan dishes to accommodate different dietary preferences.
Can I bring my own wine? Is there a corkage fee?
No, we do not permit outside alcohol. Our extensive drinks menu features a curated selection of wines and beverages.
Is parking available nearby?
The Wesley Euston does not have on-site parking. However, there are several public parking options nearby. Please note that parking restrictions apply on local roads from Monday to Friday, between 08:30 AM and 6:30 PM.
We recommend using the George Mews Car Park, which is approximately a 3-minute walk from our Euston hotel.
For more information, please click HERE.
Do you accommodate dietary restrictions, allergies and halal options?
Yes, we cater to a range of dietary needs, including vegetarian, vegan, and halal options. Guests with allergies or specific dietary requirements are encouraged to inform our staff when booking or upon arrival.
What payment methods do you accept?
The Wesley Bar & Kitchen operates on a cashless basis. We accept all major credit and debit cards, including Visa, MasterCard, and American Express.
Do you have outdoor seating?
No, all dining areas are located within the hotel premises.
Are pets allowed?
Pets are not permitted in The Wesley Bar & Kitchen, except for service animals.
Do you have a children's menu or high chairs available?
While we do not have a dedicated children's menu, many of our dishes are suitable for younger guests. High chairs are available upon request.
Is room service available?
Yes, room service is available throughout the day, in line with our restaurant’s operating hours. Guests can place orders via The Wesley App or the in-room phone.
What does the breakfast buffet include?
Our breakfast buffet offers a selection of:
Hot items - Eggs, sausages, baked beans, hash browns, grilled tomatoes, mushrooms, and toast.
Continental options - Cereals, pastries, croissants, yoghurts, fresh fruit, and cheeses.
Beverages - Juices, tea, and coffee.
Can the breakfast buffet be ordered as room service?
While the buffet is served in the restaurant, guests can order selected breakfast items to their room. A £2 tray charge applies to room service orders.
Meetings & Events - The Wesley Euston
Do you cater to dietary requirements?
Yes, we accommodate all dietary requirements except Kosher.
How do we connect to the projector and sound system in the room?
All rooms are equipped with an HDMI connection for projectors and a PA system for microphones, if required.
How do we use the video conferencing equipment?
Our team is available on the day to assist with setup. The system includes two microphone plates for audio input and a Logitech speaker for output. To use video conferencing, the Microsoft Teams or Zoom call must be connected to the Logitech equipment.
Is the venue fully accessible?
Yes, The Wesley Euston is fully accessible, with lifts and accessible toilets available.
Where is the nearest evacuation/assembly point?
The designated evacuation and assembly point is Tolmers Square, located to the left of the main entrance on North Gower Street.
How many delegates can your meeting rooms accommodate?
Room capacities vary based on setup. Full details of our meeting rooms, including capacities and layouts, can be found on our website:
🔗 Meetings & Events at The Wesley Euston
Do you allow outside catering?
No, outside catering is not permitted.
Can we hire external furniture or equipment for our meetings?
Yes, you are welcome to hire additional furniture or equipment from external providers.
Do your meeting rooms adhere to sustainability standards?
Yes, sustainability is a core value at The Wesley, and our meeting rooms are designed to align with environmentally responsible practices.
For further enquiries, please visit our website or contact our team.
Travelling to The Wesley Camden Town
The Closest Tube Stations
Mornington Crescent approx. 3 minutes walk
London Underground - served by the Northern Line
Camden Town approx. 7 minutes walk
London Underground - served by the Northern Line
Camden Road approx. 11 minutes walk
London Overground - served by the Northern London Line
The Closest Carpark
Please be aware that parking restrictions are in effect from Monday to Friday, 08:30 AM to 6:30 PM and on Saturday from 09:30 AM to 5:30 PM.
We recommend using the Curnock Estate carpark approx. a 2-minute walk from our Camden Town hotel.
For more information please click HERE!
The Closest Airports
City Airport - 10 miles, approx. 50 minutes via tube
Heathrow - 19 miles, approx. 45 minutes via tube
The Closest Electric Vehicle Charging Points
Camden High Street Charging Station approx. 10 minutes walk
Location: Camden High Street, NW1 7JY
Features: Fast chargers
Bayham Street Charging Station approx. 12 minutes walk
Location: Bayham Street, NW1 0ES
Features: Fast chargers
Regents Park Road Charging Station approx. 24 minutes walk
Location: Regent's Park Road, NW1 8XN
Features: Fast chargers
The Wesley Camden Town – Property Information
What is the closest underground station?
Mornington Crescent Station is approximately a 3-minute walk, and Camden Town Station is around a 7-minute walk from the hotel.
Do you have a gym?
We do not have a gym at our Camden Town property, but we have a 24/7 fitness centre located within our Euston property. Please speak to our Front of House team for more information.
Do you have a restaurant?
We do not have a restaurant at our Camden Town property, but The Wesley Bar & Kitchen is located within our Euston property. Please speak to our Front of House team for more information.
Do you have any meetings and events facilities?
We have one large multi-purpose space called The Wesleyan, available for hire.
Is luggage storage available?
Yes, luggage storage is available free of charge every day until midnight.
Is early check-in or late check-out available?
Early check-in and late check-out are subject to availability, with a fee of £10 per hour. The latest possible check-out time is 4:00 PM.
Is breakfast available?
We do not offer breakfast facilities; however, we are happy to direct guests to our sister hotel, The Wesley Bar & Kitchen, located within The Wesley Euston, or provide recommendations for breakfast options in the surrounding area upon request.
Is the church still operational?
Yes, the church remains operational and is open to the public every Sunday from 11:00 AM until the conclusion of the service.
Is there a car park?
The hotel does not have a car park. The closest parking facility is Curnock Estate Car Park, located at 38/40 Pratt Street, NW1 0LY. For more details, please visit parkopedia.com.
Is the hotel wheelchair accessible?
Yes, the hotel is fully wheelchair accessible, including two designated bedrooms.
Can I store my bike during my stay?
Yes, we offer an indoor bike rack for guests, free of charge.
Meetings & Events - The Wesley Camden Town
What room layout is used?
Cabaret
What is the maximum capacity of The Wesleyan meeting room?
72 pax
Sustainability
What sustainability initiatives are implemented at The Wesley?
At The Wesley, sustainability is one of our core values. We have implemented a variety of eco-friendly initiatives, including energy-efficient lighting, water-saving technologies, waste reduction practices, and the use of environmentally friendly cleaning products. We also prioritise sustainable sourcing for our restaurant and hospitality services.
Does The Wesley use renewable energy sources?
Yes, we are committed to reducing our carbon footprint and actively seek opportunities to use renewable energy. We source energy from green providers where possible and continue to explore new ways to further minimise our environmental impact.
How does The Wesley encourage guests to be more sustainable during their stay?
We encourage guests to adopt sustainable practices by offering eco-friendly amenities such as refillable toiletry dispensers, promoting towel and linen reuse and supporting the use of public transport, walking, or cycling rather than private cars. Guests can also opt out of daily housekeeping to help conserve water and energy..
How does The Wesley manage waste?
We follow strict waste management protocols to reduce, reuse, and recycle. This includes composting organic waste, recycling paper, plastics, and glass, and ensuring that non-recyclable waste is disposed of responsibly. Our goal is to minimise landfill waste as much as possible.
Does The Wesley offer any eco-friendly products or services?
Yes, we offer a variety of eco-friendly services, including organic and locally sourced food options, eco-conscious toiletries, and green meeting packages for conferences and events. Additionally, we aim to reduce single-use plastics in our operations, opting for biodegradable and recyclable alternatives wherever possible.
How does The Wesley support sustainable travel?
We encourage guests to travel sustainably by offering easy access to public transport options. The Wesley Euston is conveniently located near Euston Station, while The Wesley Camden Town is close to Camden Town Station, both providing excellent links to the wider city via the Underground, Overground, and national rail services. Additionally, The Wesley Camden Town offers a bike rack for guests who prefer cycling, and we actively promote walking as an eco-friendly way to explore the local area.
Can I offset my carbon footprint when staying at The Wesley?
Yes, we have a carbon offset programme in place for meetings and events, ensuring that the environmental impact of your event is minimised. For guests, we are exploring partnerships with certified carbon offset programmes and aim to offer this option soon as part of our ongoing sustainability efforts.
Does The Wesley have any sustainability certifications or awards?
Yes, we are proud to be recognised for our sustainable efforts. We hold the following certifications:
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ECO smart Gold 2024
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Green Tourism - Gold 2024
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Living Wage Employer 2024
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INVESTORS IN PEOPLE - Gold 2023
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THE MAYOR'S BUSINESS CLIMATE CHALLENGE
How can I get involved in The Wesley’s sustainability efforts?
We welcome guests and team members to join us in our sustainability initiatives. You can reduce your environmental impact by choosing sustainable options, such as reducing water usage, supporting our local green initiatives, and spreading awareness about sustainable travel practices. If you're a local business or group, we’d love to collaborate with you on eco-conscious initiatives.
